Find out exactly which money they are asking about
Ask the operator to name the deposit or period under review, the purpose of the request and the document types it accepts. A request for the origin of one deposit should not become an unexplained demand for your entire financial history. Clarify whether it wants evidence of income, a transfer between accounts or ownership of a wallet.
Source of funds means where particular money came from. Source of wealth is a broader question about accumulated assets. If the operator uses those labels interchangeably, ask it to specify the actual question and the period involved.
A €600 transfer can require different records
| Stage | Record that answers this part | What it does not establish |
|---|---|---|
| Salary received | Payslip and the corresponding bank credit. | Whether that income funded the later crypto purchase. |
| €600 sent to an exchange | Bank transfer and matching exchange receipt. | Which asset was purchased or sent onwards. |
| Crypto purchased | Exchange trade record, with the conversion and fees. | Ownership of a separate destination wallet. |
| Crypto sent to the casino | Withdrawal record and transaction hash. | The original source of the bank funds by itself. |
The euro transfer and crypto amount need not have the same number. Conversion rates and fees explain a difference; the trade record shows how the amounts relate. Where only part of an exchange balance funded the casino deposit, ask whether the relevant transactions satisfy the request.
What a real operator’s stages show
Gamdom’s verification help separates ID/selfie verification from requested proof of funds. Its examples include payslips, invoices and bank statements. These are the operator’s accepted categories, not a reason for every player to send every document in advance.
Within the British framework, the Gambling Commission’s withdrawal guidance calls for risk-sensitive checks and addresses unnecessary obstacles at withdrawal. For an offshore account, the relevant contract and complaint route still need to be identified.
What if the record is no longer available?
The exchange has closed
Explain which record can no longer be obtained. Ask whether archived statements, bank confirmations or an existing transaction record can be accepted together.
Several sources funded the balance
Ask which transactions and dates require reconciliation. An agreed scope can avoid repeatedly submitting unrelated records.
You lost access to an account
Request the original statement from that provider if possible. Ask the casino to confirm acceptable alternatives rather than guessing what replacement it wants.
Use the agreed channel and keep the submission receipt
Send financial records only through the verified channel the operator identifies. A public complaint can describe the requested document type and the unanswered question without exposing account numbers or identity images. A wallet’s private key or recovery phrase is never needed as proof of the history of a normal deposit.
If the same request keeps coming back
Please identify which part of the funding history remains unconfirmed by my submission of [date/reference]. Confirm the period and transactions you need, the accepted alternatives for [unavailable record], whether the file is complete, and when I will receive a decision about the held balance.
Keep each changed request and rejection reason. If the company still does not identify the gap, use the formal complaint route to challenge the handling of the review. An accepted file awaiting review and a rejected file require different explanations.
Sources and dates
- Gamdom verification stages — Example of a separate funds-origin request. Consulted 30 September 2026.
- British Gambling Commission: withdrawal checks — Context for proportionate requests; jurisdiction-specific guidance. Consulted 30 September 2026.