Casino KYC Rejected or Account Still Blocked?

What happened to your verification?

My document was rejected

Request the exact failed requirement, the accepted alternatives and the secure place to resubmit. A generic rejection does not establish that you did anything wrong.

They asked for more documents

Ask what the new request is intended to establish and what period it covers. Point to the earlier submission and ask which parts have already been accepted.

There is no review deadline

Request confirmation that the file is complete, the team responsible and the next written update. Repeated “under review” replies leave the restriction unresolved.

My funds are blocked after verification

Ask whether identity approval is complete and whether a separate restriction remains. Request the balance decision and the rule used to hold it; approval of ID alone does not explain a continuing freeze.

Keep the request, upload confirmation and rejection message together. If the account is inaccessible, previous emails or chat transcripts can still establish what you submitted. You do not need to expose your identity documents in a public complaint.

Account checks by casino

Casino nameName rangeOperation104 records

Account checks by casino
Casino	Documented finding	Full review
0xBet	An $8,092 public complaint describes repeated document requests. Context and source Case closed after customer silence; neither payment nor permanent confiscation established. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
1xBet	A rejected document requires a specific unmet requirement, not an assumption of customer wrongdoing. Context and source Ask for the financial decision separately from the account restriction. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
500 Casino	The agreement gives 7 calendar days to supply requested verification material. Context and source Ask whether the issue concerns documents, wallet ownership or a separate game-provider investigation. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
7BitCasino	FAQ upload target is 24 hours; the agreement allows up to 30 working days after all requested material arrives. Context and source Ask whether the file is complete and request the specific failed document requirement. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Acebet.co	Identity, address and additional checks can be requested at any withdrawal level. Context and source Ask whether a hold concerns documents or betting activity, and request the specific disputed transactions. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Basebet.io	Archived policies describe automated and manual verification; the service is now closed. Context and source Preserve previous verification and balance records; confirm a current secure channel before resubmitting documents. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
BC.Game	Risk-based KYC, wallet screening and source-of-funds checks can apply. No universal review deadline was established. Context and source Locked BCD, scheduled rewards and withdrawable money are different balances; the headline reward total can hide that distinction. Case evidence dated 2026-09-27 · Sources and case context	Read investigation
BetChain	Past identity checks do not establish a safe current upload channel. Context and source Authenticate who is handling an old account before sending further documents. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Betcoin.ag	A 45-day completion deadline and possible 60-day investigation are separate provisions. Context and source Ask whether the document deadline is still active while an account review proceeds. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
BetFury	Separate a login failure, an inactivity freeze and a risk-department block. Context and source The agreement describes a 7-day first response and up to 30 days after that response for the procedure. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Betgoat	Current AML policy permits identity, address and source-of-funds checks. Context and source Closed-account withdrawal route exists; request separate accounting of payable and disputed funds. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Betmode	Current terms allow verification before withdrawal and at other stages. Context and source The $10,000 cumulative-deposit reference is not an exemption below that threshold. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Betninja	The primary contract permits document, address, selfie and video checks. Context and source Ask which requirement failed and how a locked account can submit evidence securely. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
BetOnline	Rejection reasons are documented in transaction Comments. Context and source Ask which specific check failed; repeated submissions and account-activity allegations need separate explanations. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Betpanda	Official help qualifies no-KYC marketing: checks may be requested before withdrawal. Context and source Ask whether the restriction concerns identity or a separate betting-activity decision. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Betplay.io	A blocked-account complaint describes disputed multiple-account allegations and an offer to verify identity. Context and source Shared-network use was not conclusively established in the public thread; ask which specific rule and financial consequence apply. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Bets.io	New general terms and older sports rules address different deadlines; sports bet investigations may extend to 180 days. Context and source Ask which rule governs the hold and separate identity approval from an account-activity allegation. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
BetUS	Public KYC examples do not guarantee a fixed account-investigation deadline. Context and source Request the specific rejection reason and accepted files before resubmitting sensitive documents. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Bitcasino.io	ID, address, payment ownership and source of funds may be requested; enhanced KYC is published above €2,500 and can occur below. Context and source An Account Health Check is distinct from the 48-hour password-change hold. Case evidence dated 2026-09-27 · Sources and case context	Read investigation
BitStarz	Identity, address, payment ownership, a selfie and further documents may be requested. The existence of KYC is normal; timing and proportionality determine the friction. Context and source Bonus deadlines differ, and the no-deposit winnings cap can continue after wagering is finished. Completing the progress bar does not necessarily turn every promotional dollar into unrestricted cash. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Block Spins	FAQ advertises no verification, while terms allow account and gameplay investigations. Context and source A no-KYC claim does not prevent a frozen balance; request the actual reason for the restriction. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
BlockBet	KYC rejection policy calls for a ticket number and explanation; withdrawal itself can trigger verification. Context and source Different threshold wording across AML and KYC policies must not be treated as a verification-free allowance. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Bodog	Migration announcement says existing verification transfers, but further checks remain possible. Context and source Ask which submitted evidence is accepted and what specific requirement remains. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Bovada	Ongoing verification is allowed, but a failed check does not establish wrongdoing. Context and source Unresolved cases include closure after documents and refusal to supply supporting evidence to a mediator. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Bspin.io	Identity checks may apply below the stated €2,000 threshold. Context and source A $2,373 delay complaint closed after customer non-response without confirmation of payment. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Cafe Casino	Routine ID review is described as approximately 24–48 hours. Context and source A wider account investigation has no equivalent guaranteed end date; request a specific allegation and remaining requirement. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
CasinOK	Current policy: fiat verification mandatory, crypto not checked by default; risk-based checks remain possible. Context and source Broad suspected-fraud closure provisions can retain winnings and deduct 20% from the latest deposit refund. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Chancer Casino	Public guide describes ID, selfie and address checks triggered through withdrawal. Context and source Ask whether identity approval or a separate withdrawal restriction remains outstanding. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Chips.gg	The operator describes three verification tiers and checks below example thresholds. Context and source Ask whether the hold is document-related or a separate breach allegation; unresolved contradictory-KYC complaints remain. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Cloudbet	Verification changes withdrawal limits and the amount of deposit wagering required. Phone verification alone should not be assumed to unlock every fully verified benefit, and the usual payout target excludes lengthy integrity checks. Context and source Specific limits, verification errors and timing are documented. Exceptional account holds and disputes over winnings mean these published timelines cannot be treated as universal. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Cocobet	The public KYC policy allows identity, address, payment and source-of-funds checks. Context and source Document-free registration does not establish anonymous withdrawal rights. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
CoinCasino	No universal document-free threshold was verified. Context and source An upload failure and a rejected document need different explanations; request an authenticated route after closure. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
CoinPoker	June terms permit verification and account restrictions at any time; no-verification marketing should not override that rule. Context and source Separate rejected documents from software or game-integrity investigations. Some linked policies still name the former operator. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Crypto.Games	Additional verification and wallet ownership checks may be required. Context and source The first withdrawal minimum is double the later threshold. Faucet and promotional funds also face restrictions, so a verifiable game result does not make every credited reward withdrawable. Case evidence dated 2026-09-27 · Sources and case context	Read investigation
CryptoCasino.com	A public 1,574 TRX case concerned rejected address documents and a possible local-address translation issue. Context and source Ask for the unmet address requirement and a secure submission route; eventual payment did not remove the documented friction. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
CryptoLeo	A 13,500 USDT source-of-funds complaint remains unresolved at AskGamblers. Context and source A separate complaint filed April 2025 ended with customer-confirmed receipt in August 2026 after a prolonged review. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Cryptorino	Anonymous homepage marketing does not remove the contract’s verification powers. Context and source A 5,000 USDT account-closure complaint remains unresolved after the customer described extensive document submission. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Cybet	Risk-based checks can occur after registration; ask for acknowledgement when receipt of documents is disputed. Context and source April 2026 terms permit fund retention and describe internal decisions as final; guide language does not override them. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Degen.com	Identity checks and sports-integrity reviews are separate grounds for withholding a withdrawal. Context and source Request the clause, disputed bets, outstanding documents and expected decision date. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Dexsport	No-KYC presentation does not remove the contract’s identity-verification powers. Context and source Wallet connection and account restrictions are separate; support should explain the affected funds and accepted evidence. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
DuckDice	Verification can be required after signup or previous play. Context and source A reported KYC approval did not resolve the later sports-account dispute. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Duel	Failed verification should generate a ticket number and explanation under the published policy. Context and source Identity approval and the separate decision to release a retained balance must be distinguished. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Duelbits	The ID guide requires at least 3 months of remaining validity, original colour images and readable details. Context and source An automated error can lead to manual review. Ask for the outstanding item and case reference; the ordinary 24-hour expectation is not an unconditional deadline. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Everygame	Identity, address, payment ownership and source-of-funds checks are described in the rules. Context and source A document receipt is not necessarily an approval; identify the specific pending item and processing stage. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Flush	KYC policy applies to any withdrawal and describes additional checks. Context and source Request the exact failed requirement and accepted-document status; temporary approval does not unlock withdrawal. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
FortuneJack	The FAQ describes $10,000 total-deposit checks or suspicious-activity checks at any amount. Context and source Enhanced review can ask for funding records or translation. Request the exact missing requirement before resubmitting. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Frogbet	Verification may be required at any amount, including before withdrawal. Context and source Ask whether the hold concerns identity, bonus classification or betting activity; request the outstanding requirement. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Gamdom	Personal details must match the verification document; additional funding evidence is request-based. Context and source A public non-Latin-document complaint ended in restored access, without independently verified receipt. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Goated	Verification can be requested later and account-link restrictions extend to households and payment wallets. Context and source The September 2025 closure complaint ended without a merits decision or confirmed recovery. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Golden Panda	AML and FAQ conflict about redacting identity details. Request the exact outstanding check and accepted alternative. Context and source Old-card ownership and source-of-funds disputes need a clear response, not repeated generic document requests. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Grailbet	Current v2 verification and transfer of previously approved documents are unconfirmed. Context and source Request the reason for any renewed check and secure account-level instructions. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Hype.bet	An intentional account restriction may prevent login and password recovery. Context and source Ask which specific check remains outstanding and how documents can be submitted without dashboard access. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Hyper Lucky	June 2026 policy permits identity checks before first deposit or withdrawal, despite no-KYC marketing. Context and source Wallet-control evidence and identity documents are separate requirements; exchange-funded deposits may need alternative ownership proof. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Ignition Casino	Public document instructions exist; live verification was not tested due to regional access limits. Context and source A historical forum case confirmed verification, not a completed withdrawal. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Jackbit	Jack describes later identity and funding checks despite document-free signup. Context and source Ask whether an approved identity check is followed by a separate betting review. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Katsubet	Ask for item-by-item document status and the accepted-complete date. Context and source Phone-contact and document-script provisions can create additional barriers; ask for a workable secure alternative. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Kings Game	July 2026 policy permits renewed checks despite earlier verification, previous withdrawals or VIP status. Context and source No-deposit rewards require full KYC; cancelled bonus alone does not automatically confiscate legitimate deposits. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Luckiest	Risk-based identity checks and payment holds permitted by current agreement and AML policy. Context and source No universal no-KYC threshold established; the AML policy permits rebutting a suspension with further information. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Lucky Coin	AML policy provides for first-withdrawal due diligence regardless of amount. Context and source Ask for the exact rejected requirement and whether an identity or balance dispute is holding the payment. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Lucky Rollers	Verification may be required before payout; no fixed review deadline verified. Context and source Customer reports account closure after documents; allegation attributed, no proven policy breach by that customer. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
LuckyAnon	AML rules permit identity and source-of-funds checks despite anonymity advertising. Context and source Device-linked accounts may be investigated; public accusations are not independently established violations. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
LuckyBlock	The AML policy allows withdrawal verification and manual address evidence. Context and source An extended unresolved verification block can fall under the contract’s dormancy-fee provision. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Mace.bet	Risk-based identity, address and source-of-funds checks are published. Context and source The responsible company is unidentified; request secure handling and a precise explanation of missing documents. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Magician Bet	Every withdrawal requires KYC; €5,000 cumulative threshold is an additional trigger, not an anonymous allowance. Context and source Reopened complaints describe further checks after prior verification and disagreement about submitted evidence. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
mBit Casino	Checks can apply below 1 BTC as well as above it; video verification may be requested. Context and source Separate an incomplete document review from a forfeiture decision and ask for the balance calculation in writing. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Mega Dice	AML guidance describes identity, address and source-of-funds checks, including manual alternatives. Context and source Ask for the specific rejected requirement and whether verification or another account investigation remains open. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Metaspins	July terms give 30 days to respond to or acknowledge a verification request. Context and source A May–June 2026 case predates those terms and records restored access and player-confirmed recovery. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
MetaWin	Manual address and source-of-funds checks are documented; lower activity does not guarantee exemption. Context and source Request the precise hold reason, accepted alternatives and a ledger for disputed funds. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Monkey Tilt	Identity, address and payment ownership checks are documented in the AML policy. Context and source Distinguish a failed document review from a separate allegation about play; request a specific decision. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Moonbet.co	Verification can be requested at any amount under current terms. Context and source Request the applicable account agreement and outstanding requirement; no universal monetary exemption established. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
MoonRoll	Staged $2,000/$5,000 checks become $1,000/$2,500 for medium-risk customers. Context and source Currency conversion can move low-risk customers into the lower-threshold category; a newer customer alleges unprocessed KYC. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
MyBookie	The ordinary payout estimate does not set a maximum for account investigations. Context and source A document rejection needs a specific reason and accepted alternative, not repeated generic resubmission. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Nano Games	No verified universal no-KYC threshold. A locked account needs an actionable submission route and a reasoned financial decision. Context and source Ask whether the issue is identity, account ownership or a different activity allegation rather than repeatedly uploading the same file. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Pigmo	No reliable universal no-document withdrawal threshold established. Any request should identify the requirement and a secure submission route. Context and source Broad wallet-freezing clauses need a stated allegation and calculation separating deposits, bonuses and winnings. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
PrimeDice	Retained terms allow identity checks and direct locked or excluded accounts to support for funds. Context and source Ask whether the obstacle is verification or a separate closure decision; current handling was not tested. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Qzino	Discretionary identity, address and source-of-funds checks; seven-day initial response and 30-day CDD process wording. Context and source Same-origin wallet restrictions can complicate exchange-funded returns; ask for a secure alternative return procedure. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Rainbet	Suspicious activity can trigger identity checks, while Interac has its own verification requirements. A sports bet must settle before it counts toward the deposit-turnover rule, so placing a bet alone may not unlock a payout. Context and source Official instructions and player accounts support an operating cashier. The unresolved access-to-funds case and absence of a controlled payout test limit the evidence. Case evidence dated 2026-09-27 · Sources and case context	Read investigation
Rakebit	General terms require identity documents, selfie and address proof at first withdrawal. Context and source Ongoing checks and updated documents remain possible despite promotional claims of document-free payouts. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Razed	The current source-of-funds guide explicitly accepts mining as an income origin. Context and source Ask which link between income, identity and funding remains unproven rather than repeatedly resubmitting every file. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Rocketpot	The contract contains differing monetary KYC triggers and allows checks below them. Context and source A complaint records an approval later retracted as an error; ask which decision remains outstanding. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Rollbit	The verification guide directs declined or over-24-hour pending submissions to support. Personal details cannot simply be edited by going backwards. Context and source Document submission does not establish withdrawal approval. The full current contract was region-restricted during this review. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Roobet	Crypto withdrawal steps, confirmation rules and level-two ID documents are published. Manual-review triggers, higher verification depth and a universal approval SLA are not. Context and source Money credited to your account is not always ready to withdraw: deposit confirmations, settled wagering and ID checks can still be outstanding. Received tips have a separate 30% wagering requirement, too. Case evidence dated 2026-09-27 · Sources and case context	Read investigation
Royalen	Documents submitted and tracked in the profile; identity, residence and financial records may be requested. Context and source Operator identity remains unverified; ask for the exact rejection reason and secure manual review. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Shuffle	September terms require government identification before the first withdrawal. Funding checks may ask how the money was acquired. Context and source The updated investigation separates rejected documents, manual review and account-use allegations instead of treating them as one status. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Slots.lv	SMS confirmation completes the request; a missing code is distinct from failed identity review. Context and source Typical ID guidance is 24–48 hours, not a maximum duration for an account investigation. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Solcasino	Sumsub verification may coexist with a separate account investigation. Context and source Terms permit forfeiture after failed KYC; ask what process remains open and request a balance statement. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Solpump	Discretionary identity and wallet checks appear in current terms and AML policy. Context and source Ask whether the hold concerns a game transaction, account balance or reward claim. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Sportsbet.io	Identity checks can be requested after deposit or at withdrawal. Request verification and notification come before completion. Context and source That applies to Sportsbet.io, not similarly named sites. ID checks can still delay payment, even if you deposited without showing documents. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Stake	The withdrawal process and 1× deposit wagering rule are published. KYC, enhanced due diligence and source-of-funds triggers are broad, risk-based and not numerically disclosed. Context and source Extra ID checks can delay withdrawals, and fees can make small cashouts expensive. A major hack in 2023 also hurts its security record. Case evidence dated 2026-09-27 · Sources and case context	Read investigation
Super Slots	Photo ID, address and payment-ownership documents may be requested. Context and source Ask Account Management to explain the rejected document, outstanding requirement and financial effect of any suspension. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
TG.Casino	Telegram entry does not remove identity checks. Separate completed identity verification from a new account-activity investigation. Context and source For confiscation, request the rule version, affected bets and separate treatment of deposits, bonuses and winnings. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Thrill	Identity and source-of-funds checks may apply before withdrawal. Context and source Two external reviews describe completed small BTC/USDT cashouts, alongside the official tracking guide. Verification and contractual limits can apply. Case evidence dated 2026-09-27 · Sources and case context	Read investigation
Toshi.bet	Current policies allow exceptional verification despite unconditional no-KYC marketing. Context and source AML policy promises explanations and conditional fund return when further information is declined. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
Tower.bet	Current terms allow identity, location and source-of-funds checks; distinguish these from activity allegations. Context and source The conditional refund period starts after account review completes, not when a complaint is first submitted. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
TrustDice	Checks may apply at any amount. The headline verification threshold is not an exemption for smaller withdrawals. Context and source Ask whether the issue is document quality, funding or an account-use allegation; the response needed differs. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Vavada	Official privacy policy permits identity, address and source-of-funds checks. Context and source Require the outstanding requirement and financial status to be explained; a review deadline was not established. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Vave	Official privacy messaging still permits ID requests; dated help is not a KYC exemption. Context and source A $1,744 case recorded documents diverted to spam and later payment; another disputed verification was closed in the operator’s favour. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Wild.io	Official help disagrees on address-document age: three months versus six months. Context and source Terms require English for a video check; ask for an alternative if a language barrier applies. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Winna	Current policy calls for checks before a first withdrawal; the €2,000 threshold is not an exemption. Context and source Address evidence should meet the published recency condition. Request the specific failed document requirement. Case evidence dated 2026-09-28 · Sources and case context	Read investigation
Wolf.io	KYC and source-of-funds checks possible for crypto and fiat accounts. Context and source Address confirmation above $500 is separate from identity verification; request the specific unresolved check. Case evidence dated 2026-09-30 · Sources and case context	Read investigation
WSM Casino	February 2026 address dispute describes repeated rejections and contradictory approval messages; customer later confirmed withdrawal. Context and source Request an accepted address alternative for shared households and clarification of which approval governs the withdrawal. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
YBets	The contract gives customers 60 days from the initial request to provide required documents. Context and source This is not a review completion guarantee; request specific rejection reasons and acknowledgment of submitted material. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
Yeet	Identity approval may not restore withdrawal permission. Ask which restriction remains and what specific evidence is missing. Context and source The 8,947 USDT complaint was rejected after private-evidence review; mediator reported zero balance at closure, not confiscation of that headline amount. Case evidence dated 2026-09-29 · Sources and case context	Read investigation
ZenoBet.io	No-KYC footer badge conflicts with identity requirements in terms and AML policy. Context and source First withdrawal and €2,000 in 24 hours can trigger checks; smaller amounts are not guaranteed exempt. Case evidence dated 2026-09-30 · Sources and case context	Read investigation

Download all 104 records (CSV)

Ask for a decision, not another unexplained upload

When support repeats a request, ask it to identify what is missing from the previous file. If the answer changes between agents, request one written list from the team making the decision. A complaint can describe the inconsistent demands and the money still unavailable without publishing the documents themselves.

Prepare a formal complaint when the review has no meaningful response.

Two questions worth separating

A no-KYC promise

Understand when an easy signup can still lead to an ID check.

Proof of funds

Find out which part of the money’s history the operator is asking about.